Billxpress
This policy explains how Billxpress collects, uses, discloses, and protects personal information when you use our website, mobile app, wallet, bill payment, card, eSIM, bulk SMS, and customer support services.
Effective date: June 13, 2026
Billxpress provides digital payment services that help users buy airtime and data, pay electricity bills, renew TV subscriptions, access eSIM services, send bulk SMS, use wallet features, and access virtual dollar card services. For privacy questions, contact us at billxpress1@gmail.com or call 08125128766.
We may collect information you provide directly, such as your name, email address, phone number, account details, customer support messages, billing information, beneficiary details, and information required to process payments or verify your identity.
We may also collect transaction information, including airtime and data purchases, electricity payments, TV subscriptions, wallet funding records, virtual card activity, eSIM orders, bulk SMS records, payment status, timestamps, amounts, and service provider references.
When you use our app, we may collect technical information such as device type, operating system, IP address, app version, crash logs, security logs, approximate location derived from your device or network, and identifiers used for fraud prevention, analytics, and service reliability.
Depending on the feature you use, the app may request access to specific device permissions. For example, contacts access may be used only when you choose phone numbers for airtime, data, or bulk SMS. Camera or file access may be used if you upload documents, payment evidence, or support attachments. Notification access may be used to send transaction alerts and important account updates.
You can manage app permissions from your device settings. Some features may not work correctly if required permissions are disabled.
We use personal information to:
We share information only as needed to provide and protect our services. This may include sharing relevant details with payment processors, banks, mobile network operators, electricity distribution companies, TV subscription providers, card service providers, eSIM providers, SMS gateways, identity verification providers, cloud hosting providers, analytics providers, fraud prevention partners, and customer support tools.
We may also disclose information when required by law, regulation, court order, law enforcement request, dispute process, or to protect the rights, safety, and security of Billxpress, our users, partners, or the public. We do not sell your personal information.
Payment and virtual card services may be processed by regulated third-party providers. Billxpress may receive transaction status, reference numbers, card service information, and other details needed to provide support and maintain records. We do not ask you to share sensitive card credentials through unsecured channels.
We retain personal information for as long as necessary to provide services, maintain transaction records, resolve disputes, prevent fraud, meet accounting and audit requirements, and comply with legal obligations. When information is no longer needed, we delete, anonymize, or securely retain it according to applicable requirements.
We use reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No digital service can be guaranteed to be completely secure, so users should keep their login details private and contact us immediately if they suspect unauthorized account activity.
You may request access to, correction of, or deletion of personal information linked to your account, subject to legal, fraud prevention, dispute, regulatory, and transaction record retention requirements. You may also opt out of non-essential marketing messages where available.
To request account deletion or data support, email billxpress1@gmail.com with the phone number or email address connected to your account. You can also read our dedicated account deletion instructions.
Billxpress is intended for users who are old enough to enter into digital payment transactions under applicable law. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.
Our service providers may process or store information in Nigeria or other countries where they operate. Where information is transferred or processed outside your country, we take reasonable steps to protect it according to this policy and applicable law.
We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date and may notify users through the app, website, email, or another appropriate channel.
Billxpress
B3 Diwani Plaza, 14 Akufor Along Aso Savings Road, Before Byazhin
Junction, Kubwa, Abuja.
Email: billxpress1@gmail.com
Phone: 08125128766