Delete Your Account Inside the App
If you can still access your Billxpress account, please use the app
to submit your deletion request:
- Open the Billxpress app and sign in to your account.
- Go to your Profile or Account screen.
- Open Settings, Account Settings, or Security Settings.
- Select Delete Account, Close Account, or Account Deletion Request.
- Read the notice shown in the app and confirm your request.
After confirmation, we may contact you through your registered email
address or phone number if we need to verify the request or resolve
an open transaction, dispute, wallet balance, or security issue.
Request Deletion by Email
If you cannot access the app, send an email to
billxpress1@gmail.com
with the subject line "Account Deletion Request".
Please include:
- your registered phone number or email address;
- your full name, if available on your Billxpress profile;
- a short statement asking us to delete your Billxpress account.
For your security, do not include your password, full card details,
OTP codes, or other sensitive credentials in the email.
What Will Be Deleted
When your request is approved, we will delete or anonymize personal
information that is no longer needed to provide services, including
account profile details and other personal data connected to your
Billxpress account where deletion is permitted.
Information We May Retain
Some transaction records may be retained where required for
security, fraud prevention, dispute resolution, accounting, audit,
tax, payment processing, or legal and regulatory purposes. This may
include records of wallet funding, airtime and data purchases,
electricity payments, TV subscriptions, eSIM orders, bulk SMS
activity, card-related records, transaction references, timestamps,
and support history.
Retained records will be kept only for as long as necessary for
those purposes and will remain protected according to our
Privacy Policy.
Processing Time
We will review and process your request within a reasonable time
after receiving the required account details. If there are pending
transactions, unresolved disputes, security checks, or legal
obligations, completion may take longer.
Need Help?
Email billxpress1@gmail.com
or call 08125128766 for account
deletion support.
